Last updated: April 2026
Plain English Summary
We collect information you give us when booking a service or creating an account. We use it to deliver your booking, send you reports, and process payment. We don’t sell your data. We don’t share it with anyone who doesn’t need it to make your booking happen. You can ask us to show you, correct, or delete your data at any time.
The full details are below.
Who We Are
VUUME is a property services business based in East Yorkshire, providing property viewings, inspections, EPC certificates, and key safe fitting services across the UK.
Email: customerservice@vuume.co.uk Address: 7 Sacred Gate, Hedon, HU12 8BD, East Yorkshire Phone: To be added Website: vuume.co.uk ICO Registration: Pending — will be updated upon registration
VUUME is the data controller for any personal data you provide through this website.
If you have a concern about how we handle your data and you’d like to raise it with the regulator, you can contact the Information Commissioner’s Office at ico.org.uk. We’d appreciate the chance to sort things out directly first — email us at customerservice@vuume.co.uk.
Your Rights First
Before anything else, here’s what you’re entitled to under UK data protection law:
See your data — ask us what personal information we hold about you and get a copy of it.
Fix your data — if something we hold is wrong or out of date, we’ll correct it.
Delete your data — ask us to remove your personal information where we no longer have a valid reason to keep it.
Restrict how we use it — you can ask us to pause how we process your data in certain circumstances.
Take your data elsewhere — request a copy of your data in a format you can transfer to another provider.
Object to processing — you can object where we rely on legitimate interests as our legal basis.
Withdraw consent — if you’ve opted in to marketing, you can opt out at any time.
To exercise any of these rights, email customerservice@vuume.co.uk. We’ll respond within one month and won’t charge you for it unless your request is clearly excessive. We may need to verify your identity before acting on it.
More details on your rights are available at ico.org.uk.
What We Collect and Why
Here’s a breakdown of what information we collect, why we collect it, and what legal basis allows us to do so.
Your identity and contact details: Name, email address, phone number, and billing address. We need this to create your account, process your booking, and get in touch with you about your appointment. Legal basis: performance of a contract.
Property information: The address of the property you want us to visit, plus any access instructions or notes you add. Without this, we can’t carry out the service. Legal basis: performance of a contract.
Payment information: We use Stripe to process payments. Your card details go directly to Stripe — we never see or store them on our systems. Legal basis: performance of a contract.
Booking and transaction history: A record of services you’ve booked, dates, and amounts paid. We need this to manage your account and meet our legal obligations as a business. Legal basis: performance of a contract; legal obligation.
Technical and usage data: Your IP address, browser type, device information, and how you navigate our website. This is collected automatically when you visit our site. Legal basis: legitimate interests — to keep our website running properly and understand how it’s used.
Marketing preferences: If you opt in to hear from us, we’ll keep a record of that preference and use your contact details to send relevant updates. Legal basis: consent — you can withdraw this at any time.
We do not collect sensitive personal data such as health information, ethnicity, religion, or political views. We do not collect data from anyone under 16.
Where Your Data Goes
We only share your data with the people and systems that need it to deliver your service. Nobody else.
Bookly handles our booking system and appointment scheduling.
Bit Form generates and delivers your completed inspection or viewing report by email.
Stripe processes your payment securely.
Google Analytics gives us anonymised data about how people use our website.
Facebook / Meta Pixel helps us understand whether our advertising is reaching the right people.
Email delivery providers are used to send booking confirmations, reminders, and reports.
Professional advisers — such as accountants or legal advisers — may see data where strictly necessary.
HMRC and regulatory bodies — we share data where the law requires us to.
If VUUME is ever sold or merged with another business, your data may transfer to the new owner under the same terms as this policy.
We never sell your data or share it with third parties for their own marketing.
Data Transfers Outside the UK
Some of our providers — including Google and Stripe — operate outside the UK or European Economic Area. Where this happens, we make sure the same standard of protection applies, either through Standard Contractual Clauses or by using providers operating under an approved framework.
If you want details on the specific safeguards in place, email us at customerservice@vuume.co.uk.
Keeping Your Data Safe
Our website runs on HTTPS with SSL encryption. Payments go through Stripe, which is PCI DSS certified. Access to personal data within our systems is restricted to those who need it.
We have procedures in place to respond to any data breach and will notify you and the ICO where we’re required to by law.
How Long Do We Keep It
We keep your data for as long as it’s needed — typically for the duration of your relationship with us and for six years afterwards, as required by HMRC for financial records.
If you ask us to delete your account, we’ll remove your personal data within 30 days unless we’re legally required to retain certain records. In some cases, we may anonymise data for statistical analysis — once anonymised, it’s no longer personal data and the retention limits don’t apply.
Cookies and Tracking
We use cookies to keep the site working, understand how it’s used, and measure the effectiveness of our advertising. When you visit our site, you’ll be shown a banner asking for your consent to non-essential cookies.
For the full breakdown of what cookies we use and how to manage them, see our Cookie Policy.
Links to Other Websites
Our site may link to third-party websites. We’re not responsible for how those sites handle your data — check their own privacy policies before sharing anything with them.
Updates to This Policy
We’ll update this page if our practices change. The date at the top tells you when it was last revised. If the changes are significant, we’ll let you know by email.
Questions? Email us at customerservice@vuume.co.uk